A Tale of Customer Service

26 June, 2008

…so one of the main selling points about the Nokia N810 is that it connects seamlessly to your smartphone, for things like Bluetooth modem-ing when you’re away from Wi-fi. It comes with a wizard to set this up, which is straightforward enough – especially when my smartphone is also Nokia (E65, geek-fans).

Except it utterly refused to connect to the net.

I repeated the process several times and got the same result. I’ve done the same thing sucessfully with my old Palm, so I know it’s neither the phone or the network directly to blame.

Since the gizmo is all of a day old, I ring PC World’s customer service. Their phone guy has no clue, can only look up the how-to online and he finds nothing.

Next step, thinks I, should be the phone network – in this case, Three. I phone them and get put through to a lady in the Indian subcontinent. She informs me that not only will they not entertain the notion of talking about a third-party gadget, she won’t even tell me basic Bluetooth modem settings for the machine I got from them.

I hang up, sigh, swear – and phone Nokia UK.

They have a recorded message informing me that due to technical difficulties, they cannot take phone calls right now. Yes – a phone company had their phones crash. Encouraging.

So I give up and go to what should have been Plan A in the first place – I google “nokia n810 three bluetooth modem”.

Second hit has the answer.

(Which was… the set-up wizard puts a typo into the connection settings. This consists of a single blank space appearing at the end of the connection URL. I find the URL, backspace, save. Problem fixed.)

In short – Google really is your friend.

(Meanwhile, the gizmo is running splendidly, especially since I flashed the harddrive with the latest OS upgrade. Thanks for guidance on doing that go to the splendid folk on Internet Tablet Talk.)

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Upgrades

24 June, 2008

After struggling loyally with my old-school Palm PDA (a Sony Clie UX50, fact fans) for too damn long, I finally bit the bullet and got a new pocket machine. I’m posting this from a Nokia N810 Internet Tablet – tiny, shiny and full of the Modern Stuff. Things like GPS, 2 Gig of memory (expandable to at least 10), a web browser that actually lets me log onto forums… And it’s Linux-based, which means all kinds of open-source ‘ware.
And to aid the transition, there’s a Palm emulator, so I get to keep my old favourite apps.

Geek-boy happy. I’m sure you’ll hear more on the subject.